This notice explains how the Low Carbon Liquid Fuels Knowledge Hub uses cookies and similar technologies. The short version: we use the cookies the site needs to work, plus two analytics tools that help us understand how the Hub is used. We do not use advertising cookies, and we do not sell or share your data for marketing.
Analytics we use
The Hub is funded to provide a public evidence resource, so we need to know which pages people use, how they find them, and where they get stuck. Two analytics tools set cookies or use browser storage to do that:
Google Analytics. Records the pages you visit, how long you stay, how you arrived (for example from a search engine), and your device, browser and approximate location derived from your IP address. Google Analytics does not receive your name or email address, IP addresses are not stored, and advertising features are switched off. Google may process this data on servers outside Australia. See how Google uses data from sites that use its services.
Microsoft Clarity. Records how visitors interact with pages – clicks, scrolling and mouse movement – and produces anonymised session recordings and heatmaps that show us which parts of a page are used and which are ignored. Text you type into forms or the Ask the Hub assistant is masked before it reaches Clarity. Microsoft may process this data on servers outside Australia. See the Microsoft Privacy Statement.
Both tools are used only to produce aggregate reports about how the Hub is used. We do not use them to identify individuals, to build profiles, or to follow you to other websites.
Cookies the site needs to work
Site access. While the Hub is in review it is password-protected, and a cookie remembers that you have entered the password so you do not have to type it on every page.
Chat window state. Your browser remembers whether you left the Ask the Hub window open or closed, so it looks the same when you move between pages.
Fair use. A counter kept in your browser, and a matching record on our server, limits how many questions one person can ask the assistant in a day. This stops the assistant being overwhelmed and keeps it available to everyone.
Administrator sign-in. If you are a staff member or contractor of the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts (DITRDCSA, which owns the Hub) or QUT (which maintains it) signed in to manage the site, WordPress sets cookies to keep you logged in and to remember your screen preferences. These are never set for ordinary visitors.
Managing or opting out of cookies
You can block or delete cookies at any time through your browser settings, and most browsers let you block cookies from specific domains. Blocking the analytics domains (google-analytics.com, googletagmanager.com and clarity.ms) stops both tools without affecting how the Hub works. Google also provides a browser add-on that opts you out of Google Analytics on every site.
Blocking the essential cookies described above may mean you have to re-enter the site password, or that the chat window does not remember its state. Nothing else on the Hub depends on them.
If this changes
If we add any other cookies or tracking technology, we will update this notice and the date at the top before it goes live. We will not add tracking quietly.
More information
For how personal information is handled more broadly, including questions you send to the AI assistant, see the Privacy Policy.